Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Scrum for Team System - V3.x Beta 2 Discussions

"Service 'ReportServer' (ReportServer) failed to start" error during installation

ameenguy 01-14-2010, 10:24
Hello,

I get the following error during installation:

"Service 'ReportServer' (ReportServer) failed to start. Verify that you have sufficient privileges to start system services."

I'm unable to get past this error during my initial installation of v3.0.3621.03. I've run using elevated command prompt and have even disabled UAC to test with no success.

System info:

Windows Server 2008 R2 Enterprise
TFS2010 Beta 2

Any assistance would be greatly appreciated.

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Crispin Parker 01-18-2010, 9:13
Hmm, permission errors are always a difficult. TFS touches on so many technologies that any environmental security setup errors can cause all sorts of problems. Please post the installation log and I will take a look.

Regards,

Crispin Parker,
Senior Practice Consultant,
EMC Consulting.

"It is better to light a candle than to curse the darkness"

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

ameenguy 01-19-2010, 2:17
Hi Crispin,

Thanks for your response. I think I've figured it out. It appears that the installer is not "instance-aware." It didn't like that we had an instantiated Report Server (the service name was "ReportServer$SQL2008" instead of "ReportServer." To get around this, I installed another instance of RS using the default Instance on the same box and reconfigured TFS to use the new RS Instance. All set now. Is this a known issue or requirement?

Thanks,
Ameen Syed
IT Services
Quantitative Risk Management, Inc.

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Crispin Parker 01-19-2010, 9:25
Ah-ha! A reporting services named instance, that would explain the problem. It is possible to specify the reporting services instance name during the SfTS template installation using a command line parameter.

Here is an example installation command line:

msiexec /i "ScrumforTeamSystem.3.0.3621.03.msi" /l*v install.log TEAMFOUNDATIONSERVERDTSQLINSTANCENAME="My Named Service"

Regards,

Crispin Parker,
Senior Practice Consultant,
EMC Consulting.

"It is better to light a candle than to curse the darkness"

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Badlands 03-11-2010, 10:27
I ran the install using command line instructions on version 3 RC

msiexec /i "ScrumforTeamSystem.3.0.3698.00_x64.msi" /l*v install.log TEAMFOUNDATIONSERVERDTSQLINSTANCENAME="ReportServer$TFSFEIReports"

The log is ignoring my parameter. I want the instance name to be "ReportServer$TFSFEIReports"

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Badlands 03-11-2010, 10:55
There is a briliant guy over here. Chad said our TFS Database Server was a default instance database, but the report server was a different named instance so instead of renaming TEAMFOUNDATIONSERVERDTSQLINSTANCENAME we renamed REPORTSERVERSERVICENAME

msiexec /i "ScrumforTeamSystem.3.0.3698.00_x64.msi" /l*v install.log REPORTSERVERSERVICENAME="ReportServer$TFSFEIReports"

Re: "Service 'ReportServer' (ReportServer) failed to start" error during installation

Crispin Parker 03-12-2010, 8:51
Glag you got it sorted. I'll add this info to my blog post:

http://consultingblogs.emc.com/crispinparker/archive/2010/01/22/scrum-for-team-system-v3-installer-environment-options.aspx

Crispin.

"It is better to light a candle than to curse the darkness"